Termination and Renewal

Term of Contract, Termination, and Renewal

  1. All hosting accounts are on a recurring basis. CLIENT shall pay Grey Media recurring fees (hereinafter “Recurring Fees”). Pre-payment of recurring fees is due by the time stated on Grey Media’s invoice. Amounts past due may result in the termination of CLIENT’s account. Taxes, special services and third party charges will be stated separately on the invoice. CLIENT shall pay all taxes, fees, and governmental charges. Grey Media may change prices without notice based on US Currency and it is the CLIENT’s responsibility to check the website for updates.
  2. Hosting fees are invoiced annually at the start of each term. Your hosting account may be cancelled at any time (with 30 days notice) and you will receive a full refund for the remainder of the term (less the 30 days notice period). All cancellations by CLIENT of service or changes in service must be done in writing to Grey Media. It can be done by email to accounting@greymedia.net, or via regular postal to Grey Media Services, 132 County Rd. 8, Napanee ON  K7R 3C8, Canada.
  3. A 30 day money back guarantee is offered on all new hosting plans.  There are no refunds on install fees for custom software, domain name purchases, or SSL purchases. Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Violations of the legal agreement will waive the refund policy.
  4. If CLIENT breaches any part of this agreement and Grey Media has to engage the services of an attorney, the CLIENT will pay any and all of Grey Media’s reasonable attorney fees and court costs.